These Terms of Service govern access to and use of the Recognage Technologies website, Recognage Platform, related services, software, documentation, content, and any other products or services provided by Recognage Technologies Limited.
By accessing or using our website, platform, or services, you agree to these Terms. If you are using Recognage on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
1. About Recognage
Recognage Technologies Limited builds intelligent software platforms and provides Technology Consultancy & Systems Advisory for organizations navigating AI, cloud, cybersecurity, automation, data, and operational complexity.
Recognage Platform is our Organizational Operating Intelligence platform. It helps organizations connect decisions, approvals, commitments, execution, feedback, risks, evidence, and outcomes into structured institutional intelligence.
2. Eligibility and Accounts
You may use our services only if you are legally able to enter into a binding agreement and comply with these Terms.
Some services require an account. You are responsible for keeping your account credentials secure and for all activity under your account. You must notify us promptly if you suspect unauthorized access.
3. Customer Responsibilities
You are responsible for:
ensuring that the information you submit is accurate and lawful;
obtaining all necessary rights, permissions, and consents for data uploaded or connected to Recognage;
configuring access permissions, teams, visibility, and governance settings appropriately;
ensuring that users in your organization comply with these Terms;
using Recognage in accordance with applicable laws and internal policies.
You must not upload or process data that you are not authorized to use.
4. Acceptable Use
You must not use Recognage to:
violate any law or regulation;
infringe intellectual property, privacy, or other rights;
upload malicious code, malware, or harmful content;
attempt to gain unauthorized access to systems or data;
interfere with platform security, availability, or integrity;
use the platform to create, support, or conceal unlawful activity;
reverse engineer, copy, scrape, or misuse the platform except as permitted by law;
use Recognage in a way that could harm Recognage, its customers, or third parties.
We may suspend or restrict access if we reasonably believe there is misuse, security risk, legal risk, or violation of these Terms.
5. Customer Data
“Customer Data” means data, documents, records, text, files, metadata, activity, or other content submitted, uploaded, connected, generated, or processed through Recognage by or on behalf of a customer.
You retain ownership of your Customer Data. You grant Recognage a limited right to host, process, transmit, display, analyze, and use Customer Data only as necessary to provide, secure, support, improve, and operate the services, and as otherwise permitted by your agreement with us.
We do not sell Customer Data.
6. Platform Intelligence and AI Features
Recognage may use AI, automation, extraction, classification, reasoning, analytics, and intelligence features to help structure organizational activity.
AI-generated outputs may be incomplete, inaccurate, or require human review. You are responsible for reviewing outputs before relying on them for decisions, approvals, legal, financial, operational, or governance actions.
Recognage is designed to support human judgment, not replace it.
7. Confidentiality
Each party may receive confidential information from the other. Confidential information must be protected using reasonable care and used only for the purpose of providing or receiving the services.
Confidential information does not include public information, already known, independently developed, or lawfully received from another source.
8. Security
Recognage will use reasonable administrative, technical, and organizational measures to protect the platform and Customer Data.
However, no system is completely secure. You are responsible for managing user access, permissions, devices, passwords, and internal security practices.
9. Integrations and Third-Party Services
Recognage may integrate with third-party tools, cloud services, identity providers, storage systems, email providers, productivity tools, analytics tools, or other systems.
Third-party services are governed by their own terms and privacy policies. Recognage is not responsible for third-party services outside our control.
10. Fees and Payment
Where paid services apply, fees, billing cycles, taxes, renewals, cancellations, and payment terms will be stated in the applicable order form, subscription page, invoice, or service agreement.
Unless stated otherwise, fees are non-refundable except where required by law or expressly agreed in writing.
11. Trials, Beta Features, and Early Access
We may offer free trials, beta features, preview features, or early access services. These may be changed, suspended, or discontinued at any time.
Beta and early access features are provided “as is” and may contain errors, limitations, or incomplete functionality.
12. Intellectual Property
Recognage owns all rights in the platform, software, design, workflows, documentation, branding, models, templates, structure, user interface, and underlying technology, except for Customer Data and third-party materials.
You may not copy, resell, sublicense, modify, or create derivative works of Recognage except as permitted by us in writing.
13. Feedback
If you provide feedback, suggestions, ideas, or recommendations, you grant Recognage the right to use them without restriction or obligation, provided we do not disclose your confidential information.
14. Data Protection
Where Recognage processes personal data, our Privacy Policy applies. Where Recognage processes personal data on behalf of a customer, our Data Processing Agreement may apply.
15. Suspension and Termination
We may suspend or terminate access if:
you breach these Terms;
fees are unpaid;
there is a security, legal, or operational risk;
continued access could harm Recognage, customers, users, or third parties.
You may stop using the services at any time. Termination does not affect obligations that should reasonably survive, including confidentiality, payment obligations, intellectual property, limitations of liability, and dispute provisions.
16. Disclaimers
Recognage is provided on an “as is” and “as available” basis except where expressly agreed otherwise.
We do not guarantee that the services will be uninterrupted, error-free, or suitable for every use case. We do not guarantee that AI or intelligence outputs will always be accurate, complete, or appropriate.
17. Limitation of Liability
To the maximum extent permitted by law, Recognage will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity.
To the maximum extent permitted by law, Recognage’s total liability for claims related to the services will not exceed the amounts paid by the customer to Recognage for the relevant services during the twelve months before the claim arose.
18. Indemnity
You agree to indemnify Recognage against claims, losses, damages, liabilities, and expenses arising from:
your breach of these Terms;
unlawful or unauthorized Customer Data;
misuse of the services;
violation of third-party rights;
violation of applicable laws.
19. Changes to the Services or Terms
We may update the services and these Terms from time to time. If changes are material, we will take reasonable steps to notify users or customers.
Continued use after changes become effective means you accept the updated Terms.
20. Governing Law and Disputes
These Terms are governed by the laws of the United Republic of Tanzania, unless another governing law is agreed in a written contract.
The parties will first attempt to resolve disputes in good faith. If unresolved, disputes will be handled by the competent courts or dispute resolution forum agreed by the parties.
Recognage Technologies Limited respects privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you use our website, platform, products, services, contact forms, events, communications, and related services.
1. Who We Are
Recognage Technologies Limited is a technology company based in Dar es Salaam, Tanzania. We build intelligent software platforms and provide Technology Consultancy & Systems Advisory services.
Our flagship product, Recognage Platform, is an Organizational Operating Intelligence platform designed to help organizations structure decisions, approvals, commitments, execution, feedback, risks, evidence, and outcomes into institutional intelligence.
2. Scope
This Privacy Policy applies when Recognage acts as a data controller for personal data we collect directly, such as website visits, inquiries, accounts, communications, marketing, events, and business relationships.
When Recognage processes personal data on behalf of a customer inside Recognage Platform, the customer is usually the data controller and Recognage acts as a data processor. In that case, the customer’s instructions and our Data Processing Agreement apply.
User name, email, organization, workspace role, permissions, authentication details, and account settings.
Platform usage data
Log-in activity, feature usage, workspace activity, audit logs, device data, browser data, IP address, timestamps, and security events.
Customer-provided content
Documents, messages, records, decisions, approvals, commitments, feedback, risks, evidence, outcomes, metadata, and other content uploaded or connected to Recognage.
Support requests, email communications, meeting notes, inquiry forms, event registrations, and feedback.
4. How We Collect Personal Data
We collect personal data:
when you submit a contact or inquiry form;
when you create or use an account;
when your organization invites you to a workspace;
when you upload, connect, or generate content in Recognage;
when you communicate with us;
when you visit our website or platform;
from third-party services integrated with Recognage, where authorized;
from public or business sources where lawful.
5. How We Use Personal Data
We use personal data to:
respond to inquiries and requests;
provide, operate, secure, and improve Recognage services;
create and manage accounts and workspaces;
process organizational content into structured intelligence;
support decisions, workflows, auditability, and accountability features;
provide customer support;
monitor security, prevent misuse, and investigate incidents;
manage billing, contracts, and administration;
send service messages and important updates;
send marketing communications where permitted;
improve website and product experience;
comply with legal, regulatory, and contractual obligations.
6. Legal Bases for Processing
Where required by applicable law, we rely on legal bases such as:
performance of a contract;
consent;
legitimate business interests;
compliance with legal obligations;
protection of rights, security, and fraud prevention;
performance of tasks requested by a customer or user.
7. AI, Automation, and Intelligence Processing
Recognage may use AI, automation, extraction, classification, analytics, and reasoning features to help structure organizational activity.
This may include processing uploaded or connected content to identify decisions, commitments, risks, evidence, owners, timelines, outcomes, and related operating context.
Recognage does not sell Customer Data. We do not use Customer Data to train third-party foundation models unless expressly agreed with the customer or permitted by the applicable agreement.
8. Sharing Personal Data
We may share personal data with:
service providers and subprocessors;
cloud infrastructure providers;
analytics, monitoring, security, and support tools;
payment processors, if applicable;
professional advisers;
regulators, authorities, or courts where required;
business partners where authorized;
a successor entity in connection with a merger, acquisition, restructuring, or sale of assets.
We require service providers to protect personal data and use it only for authorized purposes.
9. International Transfers
Recognage may process or store data in countries outside Tanzania, depending on the infrastructure, tools, and providers used.
Where required, we use appropriate safeguards for cross-border transfers, including contractual protections and security measures.
10. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including to provide services, meet legal obligations, resolve disputes, maintain security, and enforce agreements.
Customer Data retention may depend on the customer’s subscription, workspace settings, deletion requests, and applicable agreement.
11. Security
We use reasonable administrative, technical, and organizational measures to protect personal data. These may include access controls, authentication, encryption where appropriate, monitoring, backups, audit logs, and internal governance.
No system is completely secure. Users and customers are responsible for managing their own accounts, devices, credentials, and access permissions.
12. Your Rights
Depending on applicable law, you may have rights to:
access personal data;
correct inaccurate data;
request deletion;
restrict or object to processing;
request portability;
withdraw consent;
lodge a complaint with a data protection authority.
If your data is processed inside a customer workspace, we may direct your request to the relevant customer because they control that workspace data.
13. Cookies and Analytics
We may use cookies and similar technologies to operate the website, understand usage, improve services, measure performance, and protect security.
Where required, we will request consent for non-essential cookies. A separate Cookie Notice may provide more detail.
14. Marketing Communications
We may send updates, newsletters, invitations, or marketing communications where permitted. You can opt out of marketing emails at any time.
Service, security, billing, and account-related messages may still be sent where necessary.
15. Children
Recognage services are intended for organizations and professional users. We do not knowingly collect personal data from children for general consumer purposes.
16. Third-Party Links
Our website and platform may link to third-party websites or services. We are not responsible for their privacy practices.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify users or customers.
Customer / Controller: Customer using Recognage Platform or related services
Platform: Recognage Platform
This Data Processing Agreement forms part of the agreement between Recognage Technologies Limited and the customer using Recognage Platform or related services.
1. Purpose
This DPA governs how Recognage processes personal data on behalf of the customer when providing Recognage Platform and related services.
For customer workspace data, the customer is usually the data controller and Recognage acts as the data processor. Recognage will process personal data only as described in this DPA, the main agreement, and the customer’s documented instructions.
2. Definitions
Customer Data means data submitted, uploaded, connected, generated, or processed through Recognage by or on behalf of the customer.
Personal Data means information relating to an identified or identifiable individual.
Processing includes collection, storage, organization, structuring, use, analysis, retrieval, disclosure, transmission, deletion, and other operations performed on personal data.
Subprocessor means a third party engaged by Recognage to process personal data in connection with the services.
3. Subject Matter and Duration
Recognage processes personal data to provide, secure, support, maintain, and improve Recognage Platform and related services.
Processing continues for the duration of the customer’s use of the services and any additional period required for deletion, return, legal compliance, backup, or dispute resolution.
4. Nature and Purpose of Processing
Recognage may process personal data to:
host and operate customer workspaces;
structure organizational activity into intelligence objects;
support decisions, approvals, commitments, feedback, risks, evidence, outcomes, and institutional memory;
provide AI, automation, extraction, analytics, and reasoning features;
manage user access, roles, permissions, and audit logs;
provide support, maintenance, and security;
monitor performance and prevent misuse;
comply with lawful instructions and legal obligations.
5. Categories of Personal Data
Personal data may include:
names;
email addresses;
phone numbers;
job titles;
organization and team information;
account identifiers;
activity logs;
comments, messages, decisions, approvals, commitments, feedback, risks, evidence, outcomes, and related metadata;
documents or files recorded or uploaded by the customer;
any personal data included in customer-controlled content.
6. Categories of Data Subjects
Data subjects may include:
customer employees;
contractors;
consultants;
managers and executives;
customers, beneficiaries, partners, or stakeholders of the customer;
platform users;
individuals mentioned in customer documents or records.
7. Customer Instructions
Recognage will process personal data only on the customer’s documented instructions, including instructions given through platform configuration, admin settings, integrations, support requests, and the agreement.
If Recognage believes an instruction violates applicable law, it will notify the customer where legally permitted.
8. Customer Responsibilities
The customer is responsible for:
ensuring it has lawful basis and authority to process Customer Data;
providing required notices to data subjects;
obtaining required consents where needed;
configuring access controls, workspace permissions, and visibility settings;
ensuring users comply with internal policies and applicable laws;
responding to data subject requests where the customer is controller;
ensuring Customer Data is accurate, lawful, and appropriate for processing.
9. Recognage Responsibilities
Recognage will:
process personal data according to documented instructions;
maintain appropriate technical and organizational security measures;
ensure personnel authorized to process personal data are subject to confidentiality obligations;
assist the customer with data subject requests where reasonably possible;
assist with security, audits, and compliance obligations where applicable and reasonable;
notify the customer of personal data breaches as required by law;
manage subprocessors as described in this DPA;
delete or return Customer Data after termination, subject to legal and backup retention limits.
10. Security Measures
Recognage will maintain reasonable security measures, which may include:
access controls;
authentication controls;
role-based permissions;
encryption where appropriate;
audit logs and monitoring;
secure development practices;
infrastructure security controls;
incident response procedures;
backup and recovery measures;
internal access restrictions;
confidentiality obligations.
11. Subprocessors
The customer authorizes Recognage to use subprocessors to provide the services.
Recognage will require subprocessors to protect personal data under obligations substantially similar to this DPA.
Recognage will maintain a list of subprocessors or make one available on request. Where required, Recognage will provide notice of material subprocessor changes and allow the customer to object on reasonable data protection grounds.
12. International Transfers
Recognage and its subprocessors may process personal data outside the customer’s country.
Where required by applicable law, Recognage will use appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.
13. Data Subject Requests
If Recognage receives a request from a data subject relating to Customer Data, Recognage may direct the requester to the customer unless required by law to respond directly.
Recognage will reasonably assist the customer in responding to data subject requests, considering the nature of the processing and available information.
14. Personal Data Breach
Recognage will notify the customer without undue delay after becoming aware of a personal data breach affecting Customer Data.
The notice will include available information about the nature of the breach, affected data, likely consequences, and measures taken or proposed, where reasonably available.
15. Audits and Compliance
Recognage will make available information reasonably necessary to demonstrate compliance with this DPA.
Audits must be reasonable, limited in scope, scheduled in advance, and subject to confidentiality, security, and operational restrictions. Recognage may provide security documentation or third-party reports instead of direct inspection where appropriate.
16. Deletion or Return
Upon termination or written request, Recognage will delete or return Customer Data within a reasonable period, unless retention is required by law, backup policies, security, dispute resolution, or legitimate business obligations.
Backups may persist for a limited period until overwritten or deleted according to normal retention cycles.
17. AI and Model Use
Recognage may use AI and automation to provide platform functionality, including extraction, classification, structuring, reasoning, and analytics.
Recognage will not use Customer Data to train third-party foundation models unless expressly agreed to by the customer or permitted by the applicable agreement.
18. Order of Precedence
If there is a conflict between this DPA and the main agreement regarding personal data processing, this DPA controls to the extent of the conflict.
We use cookies and similar technologies to operate this website, understand how it is used, improve performance, and support relevant communications. You can accept all cookies, reject non-essential cookies, or manage your preferences.
